Benefits of Citizen Management
- Significant reduction in total managerial time spent
- Ending painful citizen-local authority communication for once and for all
- Allow authorities to manage all requests/complaints from a centralized platform and notify the citizens throughout the process
- Reduce administrative tasks and time spent on planning
- Maintain your service quality always at top-level and increase citizen satisfaction
How We Help
Evreka CleanCity Platform is customized to support citizen’s role and encourage their participation in waste collection and city cleaning operations. Citizens can monitor the garbage containers and dumpsters in the city, and get directions to a selected bin. They can observe the collection days anytime and request a new service quickly. Moreover, they can report any inconvenience and see the status of their requests.
Authorities can see the requests and complaints arriving from citizens on a single screen. Thanks to central management, they can manage all requests/complaints, eventually adapt their operations according to customer needs. Providing a better service will make customers more satisfied and cities more cleaned. Besides, seamless communication between the authorities and the citizens can be achieved.
With the digital order management module, orders coming from the call centers and the field can be digitized. With real-time data and operation monitoring, both documents and processes are digitized and reinforced. There will be no more carrying loads of paper!
Managers can control and customize SLAs using the Evreka SLA management module, set up separate agreements, and run reports to keep track of them. It assists in evaluating efficiency, tracking issues, checking goals, response times, avoiding missed collections, and more!
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What We Provide
Evreka’s unique Citizen Management system covers the complete citizen relations of your business. You can understand your citizen’s needs and expectations better, improve your service quality, and, ultimately, ensure absolute citizen satisfaction.
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